Submit a request

###IMPORTANT INFORMATION### - We are aware that there are various websites, some through social media claiming to be Waterstones. Please ensure that you only place online orders at www.waterstones.com. If you are in any doubt please contact us as a matter of urgency.

Please complete the below form with as much detail as possible so our Customer Support team are able to provide you with the best possible service.

The Customer Support team will endeavour to answer your queries within 24 hours during week days, it may take a little longer if you contact us over the weekend. If you require an urgent response please call us on 0808 1188787. The team on are onhand to take your calls from 9.00am - 16:30 Monday to Friday.

Your email address

Name

Waterstones Plus card number
This is required to help us attend to your enquiry more swiftly

Waterstones Plus CVV number
This is the three-digit number on the back of your Waterstones Plus card, in the bottom right corner beneath the bar code

Description
Please provide details of your enquiry for the investigation of our Support staff.

Customer order number
If you have a Customer Order number (8 digit number) we can deal with your enquiry more efficiently

ISBN
Unique ISBNs – the 13-digit code found on books’ barcodes - can also help us locate books faster. Please enter the ISBN if you know yours

Attachments
Add file or drop files here