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###IMPORTANT INFORMATION### - We are aware that there are various websites, some through social media claiming to be Waterstones. Please ensure that you only place online orders at If you are in any doubt please contact us as a matter of urgency.

Please complete the below form with as much detail as possible so our Customer Support team are able to provide you with the best possible service.

The Customer Support team are working on a backlog of queries, however, will endeavour to answer your query as soon as possible. If you require an urgent response please call us on 0808 1188787. The team on are onhand to take your calls from 9.00am - 16:30 Monday to Friday.

Please tell us what category your enquiry falls into to help with our investigation

This is required to help us attend to your enquiry more swiftly

This is the three-digit number on the back of your Waterstones Plus card, in the bottom right corner beneath the bar code

Please provide details of your enquiry for the investigation of our Support staff.

If you have a Customer Order number (8 digit number) we can deal with your enquiry more efficiently

Unique ISBNs – the 13-digit code found on books’ barcodes - can also help us locate books faster. Please enter the ISBN if you know yours

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