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###IMPORTANT INFORMATION### - Please note, from 24 March, as an extra layer of security you will be asked to verify your email address prior to receiving a response from us. The verification will be a link in the email that is sent. If your email is not verified then we will not receive your query and will be unable to respond.

Please complete the below form with as much detail as possible so our Customer Support team are able to provide you with the best possible service.

The Customer Support team will endeavour to answer your queries within 24 hours during week days, it may take a little longer if you contact us over the weekend. If you require an urgent response please call us on 0808 1188787. The team on are onhand to take your calls from 9.00am - 17:00 Monday to Friday.

Your email address

Subject

Name
Enter full name

Waterstones Plus card number
This is required to help us attend to your enquiry more swiftly

Waterstones Plus CVV number
This is the three-digit number on the back of your Waterstones Plus card, in the bottom right corner beneath the bar code

Description
Please provide details of your enquiry for the investigation of our Support staff.

Customer order number
If you have a Customer Order number (8 digit number) we can deal with your enquiry more efficiently

ISBN
Unique ISBNs – the 13-digit code found on books’ barcodes - can also help us locate books faster. Please enter the ISBN if you know yours

Attachments
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